Free Refund Request Form Template With Tips

1. Refund Request Form Template by PerformFlow

Online goods returns are handled using the refund request form. Refund requests can be collected more efficiently and formally online, benefiting your business and customers. With Google Forms, you can quickly customize our refund request form template.

Please “Make a copy” before editing our form template. Thank you.

2. Tips on How to Prevent a Refund Request

2.1. "I bought the wrong item."

Due to the consumer’s inability to physically experience the product, purchasing the incorrect item is particularly common in eCommerce. For instance, the customer can purchase a pair of shoes and discover later that they are the incorrect size.

Online customers rely even more on accurate and thorough product descriptions because there is no personal interaction before purchase. All descriptions of goods and services must be as clear and precise as possible.

2.2. "The product is no longer needed."

Sometimes soon after making a purchase, consumers realize they don’t need a particular product. This includes phone cases, chargers, and other accessories because they may no longer be necessary due to technological advancements or harmed equipment. The buyer may also need to return goods due to other life events like relocating, downsizing, getting hitched, or changing employment.

Try outlining the item’s distinctive qualities in the product description first. This can persuade customers to keep the item. Alternatively, consider giving clients a discount for exchanging items. For instance, if the buyer chooses to exchange the item for something else instead of returning it for cash, offer an additional 10–20% purchase credit.

2.3. "The product doesn't match the description."

Usually, consumers return goods that fall short of their expectations. This is comparable to circumstances where a customer purchases the incorrect item. But in this case, you can’t really hold the buyer responsible.

When promoting products and services, the language used must be carefully considered. Be careful not to oversell or overstate a product’s features and capabilities. Although you can draw attention to a product or service, the description must ultimately accurately convey its features. Make sure your products seem nice but not too nice.

2.4. "A gift purchase was incorrect."

If a buyer buys a gift for someone else, they might not be highly familiar with the good or service. Additionally, they could not fully comprehend the recipient’s requirements, preferences, or goals. This can easily result in customer returns and might be challenging to stop.

One idea is to provide alternative or complementary product ideas to educate inexperienced shoppers. Curated gift recommendations are well-liked, especially during the holiday season, because they let consumers choose appropriate gifts depending on the receivers’ interests. Of course, encouraging the use of gift cards can also make the procedure simple for everyone.

This may also be an instance in which exchanges with an additional 10–20% purchase credit rather than cash returns can help recoup sales.

2.5. "The product was damaged upon arrival."

It makes sense that customers would be angry if an item they paid for arrived broken or unsatisfactory. The optimum conclusion in these circumstances is actually a return; occasionally, the cardholder will choose a chargeback instead, which you should avoid at all costs.

You can strive to avoid damaged-related client returns by

  • Establishing a method to double-check any shipments of goods.
  • Packing each item with care.
  • Collaborating solely with reliable fulfillment and delivery businesses.
  • Using shipping insurance to lessen losses as much as possible.

Of course, even with these safeguards in place, accidents can still occur. In order to let customers know up front that you would work with them to remedy any difficulties, you must market a “satisfaction guarantee.”

2.6. "The merchant shipped the wrong item."

In this circumstance, consumers have every reason to feel frustrated. You cannot, however, assign blame to a negligent handler, unlike with a broken item. During the order fulfillment procedure, a mistake was made inside.

Online marketing of customer return policies can also inform users of what to anticipate. This can calm upset customers, increasing their likelihood of submitting a return request rather than a chargeback.

Lastly, ensure your live customer care staff is prepared to handle these situations. A successful customer service encounter may differentiate between a satisfied client and a chargeback.

With our Refund Request Form Template, you can easily get organized and should be all set in a few minutes!

PerformFlow is a free add-on that allows you to get up your workflow easily in just 5 minutes. You can give approval to your respondent anytime and anywhere via email. Click here to install our PerformFlow and try using it now!

Comments are closed.