Pricing

Emails & Requests are different. For examples, if you set up a workflow with 2 recipients, a form respondent submit a request then 2 emails counted to be sent to 2 recipients. In average, a request from our users consists of 4 emails. That’s why free plan (100 emails) is calculated to be approximately 25 requests per month.
The smaller number of recipient you set up in the workflow, the more request you have with a fixed email quota and vice versa.

Recently there is a bug from Google which disconnects the add-on with Google Forms (You can check out the details here).

To fix the problem, open the add-on’s menu (≡), then go to “Quotas“. Here, switch “Activate PerformFlow” off then switch it on again to reset the add-on.

Permission to Google Drive is only necessary for the addon to perform actions related to your connected Google Form and spreadsheet on your behalf. In no circumstance that we will use those files for any other purposes or sharing to third parties. 

You can check out our all permissions and their purposes for more details.

No. PerformFlow only store data which is absolutely necessary for the addon to work properly. 

You can check out what data we store for more details.

Please be noted that PerformFlow will not automatically charge your Paypal or credit/debit card after your subscription ends.

If you want to cancel subscription when your paid plan is still effective, please contact us at [email protected] and provide us your email used for the last purchase & the email for the owner of this addon.

Unfortunately, you cannot downgrade your plan to lower quota plan after purchasing PerformFlow. However, this will not affect our 30-day money back guarantee and you will get money back if you are not satisfied with the product within 30 days.

Yes, but only in the case your previous paid plan is still effective, having at least 1 month left in the quota from annual plan. If you purchase higher quota plan, the total you pay will be your original fee subtracting discount and remaining subscribed credit (the cost you paid for the previous paid plan calculated in total months left not used). The subtraction will be processed automatically and displayed in payment page.

If you have used all the months for the previous paid plan, you will not get refund and have to pay full price of the higher plan you choose at that time.

*Please be noted that if you have used for at least 1 day for a month, it will be counted as a month used. For example, if you pay on 15th this month so 14th of next month will end first month and from 15th of next month, your quota will be counted as 2 months used.

No, you can change the form ownership via Google Forms settings. However, the new owner account CANNOT configure the add-on. 

That new account can only edit questions on the form, but beware that changing the form’s questions can break the add-on settings.

You can transfer your paid subscription to other email. Simply click login and visit dashboard to do so. Please be noted that this feature is only applied for paid plan only.

For Team Plan users, please click on Login, or go to app.performflow.com/subscription.

The link will lead you to dashboard where you can check your team’s total quota, and start adding & removing users.

• To add users, simply enter your member’s email address at “Add team member�? section and click Add. Then the added email address will appear on “Manage team members�? section above.
• To remove users, simply click on the red-bin button on the left side of every email address.

You can check out this video for demonstration.

*Note: please be aware that email quota of Team Plan are used by the whole team. Meaning if a member sends emails, they are substracted to the team’s total quota.

• Your data excluding custom email template data will be kept forever just like other Free plan users. Only data relating to custom email template will be kept within 30 days after you cancel subscription and after 30 days, it will be automatically deleted.
• You can ask us to delete all of your data by emailing to [email protected]