FAQ

This error is a Google bug that happens when you log into your internet browser profile with multiple Google accounts, but the email address signed into PerformFlow is not the default one. The default account is the account you logged in first, and it appears on the top of the account list.
The solution for this issue is creating a new internet browser profile using the email address you signed into PerformFlow.

If the add-on suddenly has error running although it works normally before, please send us email to [email protected]. Our team will contact with you ASAP to examine the issue.

• If the problem happens to all users, we will issue a fixing update to solve the problem.
• If the problem happens with your domain only, it is highly because your G Suite admin settings may prevent the add-on in certain cases. In this situation, it is recommended to contact your domain admin because we cannot fix nor allowed to access your system. Please rest assured that REFUND is still available.

Emails & Requests are different. For examples, if you set up a workflow with 2 recipients, a form respondent submit a request then 2 emails counted to be sent to 2 recipients. In average, a request from our users consists of 4 emails. That’s why free plan (100 emails) is calculated to be approximately 25 requests per month.
The smaller number of recipient you set up in the workflow, the more request you have with a fixed email quota and vice versa.

Recently there is a bug from Google which disconnects the add-on with Google Forms (You can check out the details here).

To fix the problem, open the add-on’s menu (≡), then go to “Quotas“. Here, switch “Activate PerformFlow” off then switch it on again to reset the add-on.

Permission to Google Drive is only necessary for the addon to perform actions related to your connected Google Form and spreadsheet on your behalf. In no circumstance that we will use those files for any other purposes or sharing to third parties. 

You can check out our all permissions and their purposes for more details.

No. PerformFlow only store data which is absolutely necessary for the addon to work properly. 

You can check out what data we store for more details.

In case you have tried several times to pay with your Credit/Debit Card but you didn’t receive any notification of successful payment, please create a PayPal account which links to your card:

Step 1: Access to: https://www.paypal.com/home

Step 2: Add your Credit/Debit Card to the PayPal account:

Step 3: Try making payment with PerformFlow one more time.

You can cancel your subscription anytime via our Subscription Dashboard or cancel the automatic payment in your PayPal account.

You data will still be stored in our database even after your subscription cancellation. If you want to remove your data, please contact to us via [email protected].

If you are Free user, you can change adminstrator by deactivating the addon from your current account, then activate it on your new account. Also make sure that your new account has access to all files associated with your form.

However, if you have subscribed to Paid Plan, you cannot change form’s adminstrator.

Yes, you can downgrade your subscription to a lower quota plan, but the downgrade will go into effect on the next billing date.

1. Switching from a 1-month to a 6-month subscription
Your current plan will be canceled, and the upgraded plan will be effective immediately.

Kindly note that you will not receive any credit for the 1-month subscription and will be charged the full amount of the new plan.

2. Switching from a 6-month to a 1-month subscription

First, let us explain the remaining credit of the 6-month subscription. For example, you have paid $39.00 for a 6-month plan (equals $6.50/month), then on the first month of your subscription, the remaining credit is $32.50 (= $39.00 – $6.50). In the second month, your remaining credit is $26.00 (= $39.00 – $6.50×2), and so on.

a) If the remaining credit is less than the new plan’s price, you will be charged a different amount.

b) If the remaining credit is greater than the new plan’s price, you will get the number of subscription months equal to the different amount divided by the new plan’s price.

No, you can change the form ownership via Google Forms settings. However, the new owner account CANNOT configure the add-on. 

That new account can only edit questions on the form, but beware that changing the form’s questions can break the add-on settings.

Yes, you can. Click here for how to do it.

No. You can use a different account for payment and it does not need to be your add-on-user account.Toggle Content

You can use the add-on with both those types of email.

In case you use the add-on for the company, it is highly recommend using a general account (which will be used for a long time). So even when your company has personnel changes, your company can still use that same general account for their workflow.

For Team Plan users, please click on Login, or go to apps.performflow.com/subscription.

The link will lead you to dashboard where you can check your team’s total quota, and start adding & removing users.

• To add users, simply enter your member’s email address at “Add team member” section and click Add. Then the added email address will appear on “Manage team members” section above.
• To remove users, simply click on the red-bin button on the left side of every email address.

You can check out this video for demonstration.

*Note: please be aware that email quota of Team Plan are used by the whole team. Meaning if a member sends emails, they are substracted to the team’s total quota.

• You can get full refund within 30 days since the day you purchase. Simply email to [email protected] to proceed.
• After 30 days of purchase, you will not receive any refund — including partial refund — regardless of the reason, even if it is due to technical problems of the PerformFlow add-on.
• You will not receive refund for extra months that we provide as bonus gift.

• Your data excluding custom email template data will be kept forever just like other Free plan users. Only data relating to custom email template will be kept within 30 days after you cancel subscription and after 30 days, it will be automatically deleted.
• You can ask us to delete all of your data by emailing to [email protected]