REFUND POLICY
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Can I have a refund if I cancel my subscription prior to the date of expiration?
This is one of the most frequent asked questions we have received.
Let’s check below for more details if you have the same query:
1. Full Refund
Within 30 days since the date of success payment, if you send a request for refund to our support email, you will get a 100% refund whether the cause of subscription termination comes from PerformFlow or user.
One thing to note that if you have made a transaction via Credit Card, it may take up to 30 days for the refund to be processed due to PayPal policy.
2. Partial Refund
Cancellation Request from User
After 30 days since the date of success payment, if you send a request for refund to our support email without any proof that such cancellation not due to PerformFlow’s failure of performance, or stated that such cancellation comes from your willing, you shall not receive any refund from PerformFlow.
Cancellation Request Due To PerformFlow’s Failure of Performance
After 30 days since the date of success payment, if you send a request for refund to our support email with proofs that such cancellation due to PerformFlow’s failure of performance, including:
Description of any problems when using PerformFlow;
The related screenshot/video showing such problems in specific and details;
you shall receive a partial refund from PerformFlow, with an amount equal to the months you have not used yet.
For example: Your subscription (INDIVIDUAL PLAN – 1000 email quota) starts from 22 January, 2021, and the request of refund sent out on 15 July 2021, your refund amount will be equal to 6 months, or $30.
One thing to note that if you have made a transaction via Credit Card, it may take up to 30 days for the refund to be processed due to PayPal policy.
3. Bonus of extra month subscription
In case you have bonus of extra month subscription, please be noted that these bonus months shall NOT be considered as remaining quota when upgrading or asking for refund.
That’s it! Thank you for supporting PerformFlow until this day. We’re grateful to have clients like you!
For any questions or concerns, please send us email to [email protected].