Email Settings & Features:
Can I have a refund if I cancel my subscription prior to the date of expiration?
This is one of the most frequent asked questions we have received.
Let’s check below for more details if you have the same query:
1. Full Refund Within First 30 Days:
Within 30 days since the date of success payment, if you send a request for refund to our support email, you will get a 100% refund whether the cause of subscription termination comes from PerformFlow or user.
One thing to note that if you have made a transaction via Credit Card, it may take up to 30 days for the refund to be processed due to PayPal policy.
If you want to send refund request, please email to: [email protected]
2.1 Refund Policy After 30 Days:
After 30 days since the date of success payment, if you send a request for refund to our support email without any proof that such cancellation not due to PerformFlow’s bugs, or stated that such cancellation comes from your willing, you shall not receive any refund from PerformFlow.
2.2 Refund Request Due To PerformFlow’s Bugs After 30 Days:
- Description of technical problems when using PerformFlow
- The related screenshot/video showing such technical problems in specific and details;